This is the privacy notice of Beyond Tobacco Limited (‘Beyond Tobacco’), registered in England & Wales under company number 9389814, with registered office at 24 Butlers Court Road, Beaconsfield, Bucks HP9 1SG. In this document, “we”, “our”, or “us” refer to Beyond Tobacco.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO at firstname.lastname@example.org.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to verify your identity for security purposes, to sell products to you, to provide you with suggestions and advice on products and how to obtain the most from using our website. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to whether the same objective could be achieved through other means, whether processing (or not processing) might cause you harm, whether you would expect us to process your data and whether you would, in the round, consider it reasonable to do so. For example, we may process your data on this basis for the purposes of record-keeping for the proper and necessary administration of our business, responding to unsolicited communication from you to which we believe you would expect a response, protecting and asserting the legal rights of any party, insuring against or obtaining professional advice that is required to manage business risk or protecting your interests where we believe we have a duty to do so.
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
Information provided on the understanding that it will be shared with a third party
Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people. An example of this would be posting a review on a product. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com.
Complaints regarding content on our website
Our website is an ecommerce. Anyone may register and then publish product reviews, including personal name in line with content. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of Worldpay or another reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Use of site by children
We do not sell products for purchase by children, nor do we market to children. If you are under 18, you may not use our website.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us to provide you with the services you have requested, to comply with other law (including for the period demanded by our tax authorities) or to support a claim or defence in court.
Compliance with the law
Terms and Conditions
This site (‘the Site’) is operated by Beyond Tobacco Limited (‘Beyond Tobacco’), registered in England & Wales under company number 09389814, with registered office at 24 Butlers Court Road, Beaconsfield HP9 1SG and VAT number 203510646.
Please read these terms and conditions before you use the Site. By using the Site, you indicate that you accept these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the Site.
YOU MUST BE OVER 18 TO PURCHASE GOODS FROM THE SITE. BEYOND TOBACCO RESERVES THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE YOUR ORDER IS FULFILLED.
The purchase of products from Beyond Tobacco is governed by these terms and conditions. Please read them before using the Site.
These terms and conditions do not affect your statutory rights as a consumer.
Payment and Prices
All payments must be paid prior to dispatch unless a credit account has been set up and authorised by Beyond Tobacco in which case payment should be made within 14 days from the date of invoicing. Beyond Tobacco has the right to withhold products and suspend further deliveries until payment has been received. Beyond Tobacco accepts all major credit and debit cards with the exception of Mastercard.
All prices are in pounds sterling and include VAT. These prices can be changed and Beyond Tobacco reserves the right to amend prices, without prior notice, at any time. Any tax or duty that needs to be paid will be charged at the current rate at the time of dispatch. All delivery charges and credit card charges are additional.
Orders and Delivery
Orders received by Beyond Tobacco before 3pm (GMT) during working days will normally be dispatched on the same day. Working days are Mondays to Fridays except public holidays.
Beyond Tobacco’s cut off time for next day delivery in the UK is 3pm Monday – Friday. Orders made after these times will be dispatched the next working day.
All products are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
Title to Goods
The property and title of the products will remain that of Beyond Tobacco until full payment has been received. Upon receiving payment, the property and title will pass to the customer.
You should inspect all products immediately upon receiving them. If there is any problem/damage or the product does not comply in any respect with your order, you must notify Beyond Tobacco within 48 hours of delivery in writing. Failure to do so deems you to have accepted the products.
The descriptions and pictures on the Site are a guide only. While Beyond Tobacco tries to give as much accurate information as is possible and to make sure that pictures of the products are as truthful a depiction as is possible Beyond Tobacco cannot be held responsible for any minor differences.
Beyond Tobacco, to the extent allowed by law, will not be held liable or responsible for any direct, indirect or consequential damage or loss arising out of products sold from the Site in these circumstances:
- for losses that were not foreseeable to both parties when the contract was made
- for losses that were not caused by any breach on the part of Beyond Tobacco or their suppliers for business losses and/or losses to non-consumers.
Beyond Tobacco hereby states that it will not use or pass on any customer details without your prior consent and will not share any information it collects with third parties.
These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England & Wales.
Worldpay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.
By accepting these terms & conditions, you consent to Beyond Tobacco contacting you with marketing materials via email. You can unsubscribe from these materials at any time.
The e-cigarette industry is regulated in the UK and across the EU. The Tobacco Products Directive (TPD) is an updated version of an EU directive. The main goal of this regulation is to promote product safety and to ensure consumers are aware that they are purchasing products that contain nicotine. In addition to this, the regulations are in place to ensure that only people over 18+ are purchasing and using e-cigarettes and e-cigarette related products and accessories.
The Koddo system complies fully with the EUTPD framework of e cigarette regulation.
If you have received an item you believe to be faulty please visit our FAQ section and search for the issue you are experiencing. If you cannot find a solution please contact us at firstname.lastname@example.org and we will be able to either advise further or supply you with our returns details.
Copyright 2018 Beyond Tobacco
All images on this Site may not be used or copied without permission from Beyond Tobacco.